Customer Support Representative

We are looking for a friendly, patient, and solution-oriented Customer Support Executive to join Web Sky Star. If you love helping customers and delivering exceptional service, this is a great opportunity for you.

Key Responsibilities

• Handle customer queries via phone, email, chat, and ticketing systems.
• Provide timely and accurate solutions for client issues and concerns.
• Manage client onboarding, account-related support, and follow-ups.
• Escalate complex issues to the concerned team and ensure resolution.
• Maintain detailed records of customer interactions and feedback.
• Contribute to improving customer support processes and knowledge base.
• Achieve customer satisfaction and retention targets.

Requirements

• 1–3 years of experience in Customer Support, Customer Service, or BPO.
• Excellent communication skills (both verbal and written) in English.
• Patience, empathy, and strong problem-solving abilities.
• Familiarity with helpdesk tools like Zendesk, Freshdesk, or similar.
• Basic knowledge of digital marketing and web services will be an advantage.
• Ability to work in shifts (if required) and handle high-pressure situations.
• Graduate in any stream (preferred).

What We Offer

• Competitive salary with performance incentives.
• Flexible working hours and work-from-home options.
• Supportive team environment with growth opportunities.
• Training on products and customer support best practices.
• Positive and dynamic work culture at Web Sky Star.

How to Apply

If you are passionate about customer satisfaction and ready to deliver excellent service, we encourage you to apply.

Send your updated resume, along with a short cover letter to contact@webskystar.com

Please mention “Customer Support Executive Application” in the subject line.

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